5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing excellent control procedures.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard business, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is important to implement a system of verification and quality control to make sure that problems connected with the deficiency of performing these tasks don’t start to occur.
In this guide we will discuss five (5) simple actions to enhancing your safety guard service and attaining everything you imagine as your perfect office security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a lot about what to expect from this shield and it gives you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender? (Double banks is the process of having a seasoned guard working at the exact same time as the new guard.)
Determine the answer to every one of the questions and make certain they fit with what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a shield to operate at your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they understand their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure the consultant is not really a security guard business. If so, your audit is guaranteed to develop problems with your current security guard business.